Children's Commissioner

The role of the Children’s Commissioner is to promote and protect the rights of all children in England with a particular focus on those with difficulties or challenges in their lives, such as those living away from home, in or leaving care, or receiving social care services. Contact 020 7783 8330

Ofsted Contact

Email: | Contact Ofsted about concerns 0300 123 4666

Please contact your local council or call local police on 101 if you’re worried about a child who is at risk of being harmed. If the child is in immediate danger, call police on 999.

ChildLine - Child Abuse

ChildLine (for children and young people) Telephone: 0800 1111 (free)

Emergency? Call 999

You should always call 999 if someone is seriously ill or injured, or their life is at risk.

You should always call 999 in an emergency, such as when a crime is in progress, someone suspected of a crime is nearby, when there is danger to life or when violence is being used or threatened.

Get medical help | Call 111

  1. Answer questions about your main symptom.
  2. Find out when and where to get help.
  3. Be contacted by a nurse, if needed.

Please note that this is a non-emergency contact number. In emergency please call 999. 

NSPCC Child Abuse

NSPCC (for adults) – Call 0808 800 5000 (free) if you have concerns.

Any questions? Please feel free to contact us on: 020 8263 6260 or send an email to’’.

What do Children in our care say?

What if I have a problem or I am sad?

If you are worried, frightened or sad you must tell someone. There are lots of ways  you can tell people and lots of people you can tell about what ever is bothering you.

You can tell adults you trust

Foster Carer

Your Social Worker

Supervising Social Worker

Family or Friend


Children/Young People Helplines

Ofsted 0300 123 1231 

Childline 0800 1111

Commissioner for Children
020 7783 8330

Complaints Officer at Local Authority

Are you in immediate danger?

If you or a friend is in immediate danger or need urgent help, call 999

Shining Stars Fostering is available 24/7 for you. Feel free to contact us on 020 8263 6260

Upcoming Training & Events

Latest News & Updates

'Refer A Friend' Reward

SSFA has a range Policies and Procedures concerning Social Work Practice, HR and Finance which are used to guide staff and for tendering and commissioning purposes.  If any of the issues that are not covered please do contact your supervising social worker or our registered manager who will guide you to the appropriate policy.  Shining Stars Fostering Agency Tri-X policies