Children & Young People Feedback
It is very important for us to know how you feel in your foster home and how you are being treated by your foster family. Therefore, we have created a feedback from that you can use to give us your feedback.
Why do we collect your feedback?
- Your feedback can help us to understand how you feel about your foster carer and foster home.
- It will help us to find out about your interest and activities you like to do so that we can plan days out/support groups according to your interest.
- It will help us to understand where we could improve our services as we belief that there is always ‘room’ for improvement.
- We will get a better idea of in which specific areas improvements are required.
Our feedback form looks like this:
You will be provided with a link by Shining Stars either on your mobile phone or via email. The link will direct you to the feedback form that you can complete straight away or later. It should not take you any longer than 15min. You will require access to internet.
Any questions? Please feel free to contact us on: 020 8263 6260 or send an email to’firstname.lastname@example.org’.
What if I have a problem or I am sad?
If you are worried, frightened or sad you must tell someone. There are lots of ways you can tell people and lots of people you can tell about what ever is bothering you.
You can tell adults you trust
Your Social Worker
Supervising Social Worker
Family or Friend
Children/Young People Helplines
Ofsted 0300 123 1231
Childline 0800 1111
Commissioner for Children
020 7783 8330
Complaints Officer at Local Authority
Are you in immediate danger?
If you or a friend is in immediate danger or need urgent help, call 999
SSFA has a range Policies and Procedures concerning Social Work Practice, HR and Finance which are used to guide staff and for tendering and commissioning purposes. If any of the issues that are not covered please do contact your supervising social worker or our registered manager who will guide you to the appropriate policy. Shining Stars Fostering Agency Tri-X policies